Privacy policy

Privacy Policy

Last updated: August 2026

At BOHSEM, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book a workshop, purchase a fragrance reorder, or interact with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information including:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Booking and order history
  • Payment information (processed securely through our payment providers)
  • Your archived fragrance formula and fragrance profile (where applicable)
  • Any information you choose to provide when contacting us

We may also collect limited technical information such as your IP address, browser type, device information, and website usage through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

  • Process workshop bookings and fragrance reorder requests
  • Communicate with you regarding your bookings or orders
  • Maintain your archived fragrance formula for future reorders
  • Respond to enquiries and provide customer support
  • Improve our website, products, and services
  • Send marketing communications where you have chosen to receive them
  • Comply with legal and regulatory obligations

3. Fragrance Formula Archive

As part of your BOHSEM experience, we may securely retain your fragrance formula and fragrance profile to enable future fragrance reorders.

Your archived fragrance information is used solely for this purpose and will not be shared with third parties except where required to fulfil your order or by law.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers where necessary to operate our business, including:

  • Payment processing providers
  • Booking platforms
  • Shipping and courier services
  • Website hosting and analytics providers

These providers receive only the information necessary to perform their services on our behalf.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and understand how visitors use our website.

You may disable cookies through your browser settings, although some website functionality may be affected.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.

7. Access and Correction

You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate or incomplete.

To make a request, please contact us using the details below.

8. Marketing Communications

If you subscribe to our newsletter or choose to receive updates from BOHSEM, you may unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services. BOHSEM is not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal obligations.

The latest version will always be published on this page with the updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

BOHSEM Perfume Atelier
Adelaide, South Australia

Email: hello@bohsem.com.au