Reorder Shipping Policy

All BOHSEM fragrances are handcrafted to order in our Adelaide atelier. As each reorder is individually prepared using your archived fragrance formula, please allow time for production before dispatch.

Processing Time

Reorder fragrances are typically prepared and dispatched within 3–7 business days after your order has been confirmed. During periods of high demand, production times may be slightly longer.

Shipping

Orders are shipped via our selected delivery partners with a flat rate of 12 AUD. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.

Delivery times vary depending on your location and are estimated by the shipping carrier.

Shipping Address

Please ensure your shipping address is accurate when placing your order. BOHSEM cannot accept responsibility for delays or additional shipping costs resulting from incorrect or incomplete address details provided by the customer.

Natural Ingredients

Many of our fragrances contain natural botanical materials, which may vary slightly from harvest to harvest. In addition, certain ingredients may occasionally become unavailable due to circumstances beyond our control.

Where necessary, we may substitute an ingredient with the closest suitable alternative while preserving the overall character and integrity of your original fragrance.

Damaged or Incorrect Orders

If your order arrives damaged or you believe you have received the incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.